How to decide on the appropriate communications device

There are a lot of communications instruments for small companies, however choosing the proper one to your explicit enterprise takes some thought. Some instruments deal with one particular operate, akin to e mail, telephone, messaging, or videoconferencing. Others would possibly embody quite a few features multi functional app. It’s quite a bit to think about.

Communications instruments can value a reasonably penny, so it’s necessary that you simply get essentially the most out of your funding. Right here’s a listing of what to search for when contemplating a brand new communications device.

🔍  Are you fascinated by buying a brand new communications device and not sure how you can get began? Right here’s a guidelines that will help you decide the appropriate one for your corporation.

1. Cellular-friendly

Cease feeling tied to your desk and begin managing your corporation from wherever. Most small companies as we speak have workers engaged on the go. So, some of the crucial options to think about is cell friendliness. 

Look to see if the product you’re contemplating has a devoted cell app that works with a number of gadgets, together with telephone, pill, and laptop computer. As well as, hold an eye fixed out for a swap function that permits you to seamlessly change from desktop to cell (and vice versa) as you’re employed on the go.

2. A number of makes use of

If you happen to run a small enterprise, it’s crucial to get most worth out of your investments. For a communications device, meaning the product you select ought to have a number of makes use of. 

Usually, selecting a unified communications device can lower your expenses in the long term. For instance, if you happen to’re on the lookout for a complicated device, you would possibly take into account one that features telephone, crew messaging, videoconferencing, SMS, and integrations. Bundled instruments are sometimes a greater cut price, so don’t restrict your self to a one-trick pony.

3. Ease of use

If you happen to select a tough device to make use of, no one will use it. Search for a communications resolution that’s intuitive in order that even your most technologically-challenged worker can use it with ease. 

Ease of use can be important to your customer-facing communications resolution. If prospects are pissed off by the communications system they need to use to contact your corporation, they gained’t be your prospects for lengthy.

4. Reliability and safety 

Your communications resolution ought to be dependable and safe always. In any case, nobody likes a dropped name or a system that solely works throughout sure occasions of the day. Search for a device that retains you linked always. 

Don’t accept something lower than 24/7 multichannel assist, 99.999% uptime that retains you linked throughout outages and disasters, and a #1 ranking by business consultants (for instance, RingCentral is a pacesetter within the 2021 Gartner® Magic Quadrant™ for UCaaS). Checking off all these packing containers will prevent loads of time, cash, and frustration down the highway. ®

And don’t neglect about safety. Guarantee your corporation is all the time protected by getting a device that comes with seven layers of safety and international certifications (together with SOC 2, SOC 3, HITRUST, FINRA, HIPAA, C5, ISO 27017, ISO 27018, and GDPR compliance).

RingCentral's seven layers of security

5. Scalability 

Though your corporation is likely to be small proper now, you’re seemingly aiming to develop. So, select a communications device that may develop with your corporation. Search for one that may assist you to add customers in simply seconds. As your communications wants develop, your resolution ought to be capable to increase with you on the identical time.

One other associated consideration to consider is will your communications device enable you develop your corporation? For instance, will the device enable you enhance your buyer relationships and model visibility? Will it offer you sturdy analytics? Insights gained from analytics can assist you make extra knowledgeable enterprise choices.

6. Ongoing assist

Let’s face it. You don’t have time to cope with communication points and run your corporation concurrently. Search for a communications vendor that may get your corporation up and operating quick and gives ongoing assist. 

The correct vendor will supply set up help, in addition to a session, coaching, guides and documentation, webinars and tutorials, and 24/7 assist by telephone, chat, and e mail.

financial services ringcentral advantage

The RingCentral Benefit: World-class assist—without spending a dime

7. Integration with different instruments

In case your crew makes use of a number of apps and instruments to get work carried out, it’s time to simplify their expertise. When selecting a communications device, search for one that may combine together with your present enterprise apps. For instance, discover out if it integrates with standard enterprise apps like Salesforce, Microsoft 365, and Google Cloud. 

The extra built-in your communications device is together with your different enterprise apps, the smoother your operational processes will probably be.

8. Doc sharing 

Sharing recordsdata and paperwork is a primary want for many companies, so search for a communications device that gives built-in doc sharing options. You too can go for integrations with file-sharing apps to streamline workflows and enhance crew collaboration.

Send file gif

9. Digital-first

The fashionable actuality is that your prospects and workers stay in a digital world. They count on to work with fashionable instruments and join by way of a number of digital channels akin to telephone, chat, SMS, videoconferencing, e mail, and extra. 

Additional, they count on to seamlessly swap between channels with out dropping time or related info. Search for a communications device that allows multi-channel digital communications and collaboration.

How RingCentral checks all of the packing containers

Spoiler alert: RingCentral can do all of this stuff! RingCentral’s all-in-one communications platform gives:

  • 250+ integrations within the RingCentral App Gallery and open APIs by the RingCentral developer portal to customise all of your workflows
  • 24/7 assist by telephone, chat, and e mail
  • A cell app to make sure you can work on the go
  • Cellphone, messaging, videoconferencing, SMS, and extra multi functional app
  • Name middle capabilities
  • 99.999% uptime and 7 layers of safety
  • Dynamic end-to-end encryption (E2EE)

And, that’s not all. That can assist you ship outcomes quicker with higher effectivity, RingCentral gives file-sharing capabilities that allow you to select from built-in file-sharing apps akin to Dropbox, OneDrive, and Google Drive.

If you happen to’re on the lookout for an all-in-one communications platform that may develop with your corporation, you’ve come to the appropriate place. RingCentral gives a best-of-breed resolution trusted by greater than 350,000 small companies. 

Study extra by trying out the RingCentral for small enterprise web page.

Final Modified Mar 10, 2022, up to date Mar 24, 2022

Work collectively from wherever with messaging, video conferencing, and telephone calls—all in a single platform.

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