10 new improvements that assist small companies look BIG – Spring 2022 version



Huge firms typically have a leg up on smaller companies: well-known manufacturers, giant promoting budgets, and media consideration. After which there’s the common distraction of IT points that you simply attempt to juggle whereas rising what you are promoting. Typically, competing with the large guys can look like an uphill battle.

The excellent news: You might have a services or products that prospects love. Meaning you’re heading in the right direction!

The even higher information: RingCentral may also help give your model a big-business look, really feel, {and professional} polish… with out a big-business price ticket.

We’re at all times rolling out highly effective new options for our all-in-one communications platform, and this final quarter was no exception. Right here’s what’s new and thrilling in RingCentral MVP, particularly for small companies.

Highlights: 



Transfer quicker with enhanced instruments and communication hacks

1. Ahead calls in 1 click on for holidays or breaks

Your workforce can now immediately ahead all incoming calls with a single click on within the RingCentral app. Whether or not occurring a break or trip, incoming calls might be forwarded to a recording, voicemail, a co-worker, name queue, shared line, Interactive Voice Response (IVR) menu, amongst others, to verify all inbound calls are answered, even when you find yourself on holidays. 

This characteristic is obtainable on each RingCentral desktop and cellular apps in June 2022.

💡Our small enterprise tip

If any of your workers go on trip, they’ll set all calls to be forwarded to your principal enterprise telephone line or to a colleague. In case you shut your workplace, simply arrange a enjoyable, personalised announcement or voicemail and herald your distinctive model.

2. Auto Dialer for next-level buyer expertise

Name particular pre-programmed numbers as quickly as your telephone is taken off the hook. That is nice for workers who must robotically dial safety personnel or an emergency response workforce on the job.

This RingCentral telephone characteristic can expedite providers by pre-programming numbers for telephones to robotically make calls immediately, with out having to memorize or manually dial telephone numbers.

💡Our small enterprise suggestions

In case you function a service enterprise like a lodge or restaurant, you may robotically dial a concierge service or the entrance desk reception. For instance, you may go away a telephone out within the foyer for company to select up, and your metropolis’s most well-liked taxi service is straight away dialed, differentiating you in wonderful buyer experiences as in comparison with aggressive hospitality chains. 

In case you function a nightclub, you may have a telephone line programmed to robotically dial police or emergency providers in case your entrance of web site workers want help within the late hours of their shifts, or escorting particular prospects dwelling safely. 

In case you function a healthcare or medical facility, you may have a telephone line programmed to robotically dial the native hospital you’re affiliated with, within the occasion of an emergency. 

3. Collaborative whiteboard throughout cellular and desktop

RingCentral Whiteboard gives a wealthy collaborative expertise for hybrid groups—irrespective of the place they work from.

The brand new Whiteboard lets you draw, add information, and brainstorm concepts on a near-infinite digital canvas. It additionally consists of highly effective distinctive capabilities comparable to a “Deliver everybody to me” button and minimap to simply discover individuals and leap to particular areas on the canvas:

💡Our small enterprise tip

Flip your calls to video and begin a whiteboarding session to create extra participating moments together with your prospects and distributors. Ideate in your subsequent huge milestone or brainstorm web site concepts. 

Whiteboard can be accessible in June 2022.

4. Customise fax cowl pages on cellular and desktop

Now you can customise fax cowl pages by importing customized designs or utilizing templates to make fax submissions business compliant, which is essential for industries like authorities, monetary providers, insurance coverage, and healthcare:

You can too ship, obtain, and handle safe and confidential faxes anytime from any machine. All  you want is web entry!

💡Our small enterprise tip

You can too add your branded bill templates to be sure to showcase your distinctive model persona into your paperwork. 

Customized fax cowl pages can be accessible in June 2022.

Supercharge your CRM with Hubspot and Salesforce integration updates

Many small enterprise gross sales groups reside inside Hubspot and even Salesforce. It’s your lifeline to gross sales success. That’s why we’re making it even simpler so that you can join together with your prospects inside your CRMs. 

5. Hubspot customers can now entry SMS, voicemails and faxes proper within the app

With added capabilities for RingCentral’s Hubspot integration, end-users can now ship and think about SMS messages, entry voicemail, entry fax capabilities, and way more, proper inside the Hubspot app: 

No must toggle backwards and forwards to RingCentral or another app – spend your day in Hubspot and get all of the instruments you could delight your prospects. 

💡Our small enterprise tip

On common, prospects see a 98% open fee and 7x engagement on textual content messages in comparison with e-mail. It’s a lot simpler to kind out enterprise SMS on a keyboard than a mobile-only texting platform. Interchange between your desktop and cellular expertise anytime and choose up the place you left off.

Bonus: you may login to RingCentral and begin texting prospects in minutes.

6. Salesforce customers can now SMS prospects and heat switch calls to colleagues

With RingCentral’s newly enhanced Salesforce integration, customers can now click on to SMS from a contact in Salesforce, accessible by way of the Salesforce and RingCentral listing (one click on and you’re SMSing your buyer!). Save time and attain prospects quicker utilizing SMS.

One other thrilling enhancement is that RingCentral and Salesforce customers can now allow their Gross sales Reps to have the ability to heat switch of calls from Salesforce to different colleagues:

Which means that inside Salesforce, reps can first communicate with a colleague earlier than transferring a name to them. This units up the following rep for fulfillment with the shopper and helps small companies shut extra offers. 

💡Our small enterprise tip

Get your gross sales workforce to heat switch calls as a lot as potential. Earlier than transferring the decision to a special worker, ask your workforce to go on any related info in order that the caller doesn’t need to repeat themselves. The unique worker can communicate to the shopper once more to introduce the following one who will deal with the decision and help the caller as nicely. 

7. New apps tab in RingCentral desktop app

The Apps tab within the RingCentral desktop app has been redesigned to boost the invention and set up of add-ins, bots, and different integrations. Test it out: 

A bot is a sort of add-in that gives workforce messaging customers with a conversational interface for finishing varied duties.

For instance, you may add in a ballot bot, and everybody within the workforce can launch polls for the group to vote on, to rapidly get again a pulse on what the workforce thinks about particular initiatives, updates and so forth. You can too set up the DocuSign integration by the add-ins, in order that paperwork which can be signed in DocuSign are instantly imported into the chat, simply searchable and saved within the RingCentral cloud storage. 

It’s simpler than ever for workers to attach RingCentral with the apps they rely on to save lots of time switching between apps.

💡Our small enterprise tip

Join with the apps you utilize each day, comparable to Google, Microsoft, Hubspot, or others, to save lots of time switching between apps. You can too use Add-Ins, and run fast polls together with your workforce members to seize suggestions and consensus rapidly. 

Save time on IT with these new telephone capabilities

We’re delivering new cloud enterprise telephone capabilities that scale back essential IT administration burdens and ship time and price financial savings for small companies.

8. Line seizure for emergency providers

You by no means need to think about a disaster scenario taking place at your small enterprise, however as a enterprise proprietor you’re liable for the protection and safety of your staff and prospects in your shops, it doesn’t matter what.

That’s why RingCentral launched this “line seizure” characteristic to help in a disaster scenario, the place emergency service responders can work with enterprise house owners to instantly maintain their staff protected on web site. Together with your assist, emergency providers are capable of lock down all telephone strains inside a selected setting (retail location or web site) such that they’ll solely make and obtain calls to/from a telephone quantity designated by emergency providers.

Line seizure for emergencies

This characteristic was supplied primarily in conventional, on-premises telephone techniques solely. This is among the methods RingCentral is closing the hole of superior telephone capabilities between legacy telephone techniques and cloud VoIP techniques. 

9. Straightforward bulk importing of recent customers 

Get a bunch of recent staff began within the RingCentral MVP system in minutes – simply 3 straightforward steps! Save time and get staff onboarded quicker, to allow them to begin contributing to what you are promoting on Day One. 

RingCentral makes it simpler for enterprise house owners so as to add new customers in bulk than ever earlier than, by extra intuitive interfaces, drag and drop fields, further columns for bulk info import, higher error dealing with and suggestions mechanisms within the admin portal. 

10. A brand new Useful resource Heart to boost worker self-service onboarding

The Useful resource Heart on desktop and cellular has been enhanced with further pages, together with a brand new appear and feel. Test it out: 

It’s now simpler than ever to find options within the RingCentral app that can assist you get began, discover new options, get help, and submit suggestions.

Tackle the large field with these highly effective updates

Giving your small enterprise a big-business really feel isn’t as difficult (or costly) as you would possibly suppose. By working with the best software program and maximizing their options, any small enterprise can forged a bigger, extra skilled shadow within the market. RingCentral is right here that can assist you do it!


See new options in motion: Take a look at a webinar

Now that you simply’ve learn the overview, it’s time to get hands-on. We have now tons of useful webinars to be sure to’re getting probably the most out of RingCentral and all of its rising options. Click on “Browse webinars” to get began: 

Browse webinars

Final Modified Jun 14, 2022


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