7 methods to make use of Beetexting SMS for higher customer support


Texting isn’t simply an efficient method to talk with your pals. At present’s companies are transferring towards SMS/MMS as an efficient method to attain clients. And with a whopping 98% open charge, textual content messages could make a huge effect in your backside line.

At RingCentral, we imagine companies ought to have all the instruments they should attain clients the place they’re. That’s why Enhanced Enterprise SMS is likely one of the core options in RingCentral MVP.

And we’re making enterprise texts way more manageable for customers and their groups. We’re excited to announce that shared SMS inboxes together with a number of new options are actually obtainable by our new integration with Beetexting

Reap the benefits of shared inboxes, advertising blasts, automated replies, safe funds, and extra all utilizing your trusted RingCentral enterprise quantity. 

Listed here are 7 methods to make use of Beetexting with RingCentral for stellar customer support:

  1. Shared SMS inboxes 
  2. Automated replies 
  3. Automated textual content scheduling 
  4. Safe fee requests through SMS
  5. Get buyer evaluations through SMS
  6. Ship advertising blasts through SMS 
  7. Automate your opt-in/opt-out lists

RingCentral + Beetexting: Superior SMS for your small business


1. Shared SMS inboxes: collaborate on SMS requests

Beetexting makes creating shared SMS inboxes (or sharing your quantity throughout a number of customers) straightforward. 

As soon as customers are assigned to a shared quantity, they will declare conversations, switch conversations to coworkers, and even mark conversations as resolved. Replies to recipients all come from the shared quantity, permitting clients to simply talk along with your crew at any time.  

You may even create templates to answer quicker to your commonest buyer inquiries, or share personal notes amongst crew members to maintain everybody updated on the dialog and what’s necessary to your buyer.

2. Automated SMS replies for your small business

 

Beetexting affords the flexibility to create automated replies, which can be utilized for out-of-office hours, help requests, or on the spot replies to new clients and prospects.  

With superior options and easy interface, Beetexting makes it straightforward for groups to ship out promotional blasts, present related data for help requests, construct out your individual SMS IVR help methods, or present totally different replies based mostly on message timing.  

You may even delay automated replies and set them to routinely ship at your most popular date and time.

3. Schedule textual content messages through Calendly

Beetexting’s integration with Calendly means that you can create automated texting workflows and ship assembly reminders to chop down on missed conferences and appointments.  

Simply create assembly follow-ups to share extra data or thanks messages to proceed participating your prospects, clients, and companions—all out of your RingCentral enterprise quantity.

4. Obtain buyer funds securely through SMS

Transactions over SMS are growing yearly. Beetexting offers clients the safety and ease of creating funds through Apple Pay, Google Pay, or bank card through textual content. 

Paying by SMS means clients gained’t must disclose delicate bank card and private data over the cellphone or require them to open their pc. As a substitute, textual content them a one-time safe fee hyperlink to permit for simple, on the spot, and safe funds proper from their cellular.

5. Get extra buyer evaluations through SMS

 

Critiques are very important to rising your model. However most clients don’t have the time to determine how and the place to put in writing a overview. 

Beetexting’s evaluations request function takes the guesswork out of evaluations. Gather evaluations from clients simply by sending them on to the overview web site you select. Arrange limitless overview websites for patrons to select from or drive clients to only one with a single click on. 

Your complete crew can simply entry the overview request function. In reality, they will take it a step additional by integrating overview requests into their common SMS workflows.

6. Ship advertising blasts through SMS 

 

Maintain your clients up-to-date with SMS advertising blasts or mass notifications. Your crew can ship mass messages, whether or not you’re sending to 10 recipients or 50,000. Merely create your message, click on ship, and Beetexting handles the remaining—together with service throttling and opt-out administration. 

With Beetexting’s tagging system, you possibly can simply create segmented lists to ship textual content messages to—and even mix lists for bigger or extra tailor-made sends. Additionally, schedule your campaigns prematurely by making a ship for a particular time—even once you’re away out of your pc.  

Connect hyperlinks, pictures, movies, PDFs, Phrase Docs, and even codecs not natively supported in MMS.

Professional Tip: Reap the benefits of RingCentral’s discounted SMS bundles for even higher financial savings and better ROI in your SMS advertising campaigns.

7. Automate your opt-in/opt-out lists

Relating to managing opt-in/opt-out, Beetexing handles opt-out replies and omits sending clients your automated mailing lists. The device additionally permits them to decide again in when they’re able to obtain your SMS/MMS once more.

Final Modified Aug 31, 2022, up to date Sep 01, 2022


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