The right way to conduct a brainstorming session with brokers working remotely



Highlights:

  • Brainstorming with distant brokers presents a novel problem for contact facilities.
  • Being adequately ready for the session and speaking the expectations of assembly contributors are important steps to a profitable brainstorming session.
  • Digital instruments from RingCentral can facilitate profitable brainstorming classes with distant brokers.

Brainstorming classes as soon as concerned getting workforce members right into a convention room, discussing concepts, and jotting down notes on a whiteboard to assist everybody visualize the concepts being bandied about and preserve monitor of one of the best concepts for additional exploration.

That format labored effectively when all of your brokers labored in a centralized location, however now, you may need a big share of brokers working remotely. Whereas distant work turned broadly adopted as a technique to take care of the current pandemic, contact facilities will proceed to accommodate this kind of work going ahead. Based on a September 2020 JD Energy survey, 86% of customer support companies plan to permit a extra versatile work mannequin lengthy after the well being disaster has subsided.

That implies that your brainstorming classes should now contain distant brokers in addition to in-house ones. You want the precise know-how to assist facilitate brainstorming classes and guarantee everybody’s concepts are given the identical weight, together with those that are taking part nearly. Digital know-how may even assist distant contributors visualize the whole lot that’s taking place through the session simply as clearly as those that are on website.


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Listed here are some suggestions for conducting a brainstorming session with distant brokers, together with some details about why you shouldn’t neglect brainstorming classes simply because you’ve gotten distant brokers.

Why brainstorming is vital

Brainstorming is vital for quite a lot of causes. It:

  • Permits brokers to assume extra freely.
  • Encourages open dialogue and collaboration to resolve points and generate helpful concepts.
  • Helps groups provide you with nice concepts rapidly, which may later be filtered and refined till the perfect resolution is reached.

The right way to conduct a brainstorming session with distant brokers

Think about the next suggestions to make sure a profitable and productive brainstorming session, regardless of the place your brokers are.

Implement the precise know-how

A fruitful brainstorming session with distant employees is sort of unimaginable with out the precise know-how in place.

For starters, all distant employees needs to be absolutely geared up with the instruments that enable them to take part in video conferencing. Everybody ought to see what’s being written down and listen to what everybody else’s concepts are. That every one begins with digital know-how that facilitates conferences with each on-site and distant contributors.

These video conferences must also embody a digital whiteboard that can improve the video assembly expertise. RingCentral’s Whiteboard, for example, is a big digital drafting board that mimics the normal whiteboards utilized in bodily conferences, besides through video.

Each participant within the assembly, together with those that are taking part remotely, can write and draw on the whiteboard for all to see, permitting distant and hybrid groups to collaborate successfully.

This device additionally has the flexibility so as to add arrows, shapes, and highlights to areas of emphasis. It permits customers so as to add sticky notes to jot down ideas for later reference and rapidly discover what they’re in search of by scrolling on the minimap.

When the assembly is over, it can save you your completed board as a picture and share it with all workforce members.

Plan your brainstorming session effectively upfront

Being completely ready to your brainstorming session is essential. Periods that aren’t adequately deliberate will simply change into chaotic.

Begin off by speaking with all contributors beforehand and ensure to share what everybody’s position will probably be in order that the purpose of the assembly is reached. Share any directions with contributors, you probably have any, to make sure that the assembly doesn’t wind up extra disorderly than harmonious, which is at all times a chance when a number of folks shout out concepts concurrently.

Let all contributors know what the expectations and targets are a minimum of a couple of days upfront of the session to assist everybody put together accordingly.

Encourage particular person ideas

Groupthink can simply take over a brainstorming session. Quieter voices could also be suppressed, whereas the louder voices could get extra air time. The thought behind a brainstorming session is to encourage all contributors to have their concepts heard, however that will not occur when the stronger voices change into too overpowering.

Earlier than the assembly begins, talk to all contributors that each one voices are inspired, together with the quieter ones who’ve concepts which are simply as useful as others. Think about asking distant contributors to boost their digital fingers to be acknowledged by a moderator somewhat than permitting a free-for-all dialog.

Present suggestions on concepts

After everybody has had an opportunity to precise their concepts, encourage them to evaluate all concepts which were jotted on the board and provides their opinions on which of them stand out and should contribute to reaching the frequent purpose. Basically, you’ll be conducting considerably of a voting session so that everybody has a voice by way of selecting which concepts are greatest of their opinion.

RingCentral helps facilitate immediately’s digital office

RingCentral’s Whiteboard is simply one of many ways in which we’re serving to contact facilities simplify communications for hybrid work and distant brokers. Digital instruments are of paramount significance for immediately’s companies, and it’s practically unimaginable to achieve success and help efficient operations with out them.

Take a look at Whiteboard and all the opposite revolutionary digital cloud-based instruments provided by RingCentral to see how they’ll improve your group’s operations immediately. Name and converse with a consultant to request your free demo.

Final Modified Sep 08, 2022


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