24/7 Customer Support in Website Hosting
Our website hosting services feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting services before you make an order or you're an existing client and you have a question or some problem, you are able to contact us at any time, which includes holidays and weekends. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex issues or any troubles which require extra time to research and resolve. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted max reply time of just one hour, which means that whatever your trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you will be able to benefit from our 24/7 tech support services even on public holidays. Your sites will be available at all times and so will we. With a number of contact options, you're able to select the optimal way to get in touch with us and find out about our services in case you do not have an account yet, or get assistance in case you're already one of our customers. You can call us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have a one-hour answer time warranty, though it rarely takes more than 20 mins to receive assistance irrespective of the complexity of the trouble. With our customer and tech support services, we'll be available for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we offer features 24/7 customer and technical support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you can contact us at any time, even holidays and weekends. For your convenience, we provide different methods of communication - telephone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems because it will be much easier to track what is going on. The maximum warranted response time for all emails and tickets is 1 hour, however it hardly ever takes that long to get help. If you obtain the Managed Services upgrade that we provide, our admins will also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
If you get a dedicated server from our company, you will be able to get in touch with us anytime using various channels and the max time that you will need to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any general questions or you'd like to find out about our web hosting services before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in different countries worldwide. In case you'd like to receive assistance with third-party software that you are unable to install or operate efficiently, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.