Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with plenty of other hosting providers, the support ticket system that we’re using with our website hosting services is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not need to memorize different log-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself from one single location. So, in case you’ve got a question or bump into a challenge, you can get in touch with our customer care team instantaneously. Our system includes a smart search functionality. This goes to say that even in case you’ve sent a huge number of tickets over the years, you will be able to track down the one that you want effortlessly. Furthermore, you can see knowledge base hints on solving commonly faced predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which implies that you will not require a different support platform to contact our client service team – you can do this on the spot if you come across an issue. Posting a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our intelligent search box, you can quickly find any ticket that you’ve sent in the past. You can send a ticket at any given time whatsoever since our client support team members are available to you 24 hours a day, 7 days a week and respond in no more than an hour, although it seldom takes this much to receive a reply. With Hepsia, you will have everything in a single location and you can forget about having to log in and out of two or more platforms to solve a simple problem.