There are several ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. It is the easiest communication method for a variety of reasons. In the event that no customer service team representative is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Besides, you can copy ‘n’ paste large bits of info without worrying about misprints, and if a given problem needs more time to be solved or a number of replies need to be exchanged, all the information will be in the same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you have to supply information or to adhere to guidelines, you will have to use at least two separate admin interfaces and this number can grow in case you want to administer multiple domains. Moreover, lots of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with plenty of other hosting providers, the support ticket system that we’re using with our website hosting services is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not need to memorize different log-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself from one single location. So, in case you’ve got a question or bump into a challenge, you can get in touch with our customer care team instantaneously. Our system includes a smart search functionality. This goes to say that even in case you’ve sent a huge number of tickets over the years, you will be able to track down the one that you want effortlessly. Furthermore, you can see knowledge base hints on solving commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which implies that you will not require a different support platform to contact our client service team – you can do this on the spot if you come across an issue. Posting a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our intelligent search box, you can quickly find any ticket that you’ve sent in the past. You can send a ticket at any given time whatsoever since our client support team members are available to you 24 hours a day, 7 days a week and respond in no more than an hour, although it seldom takes this much to receive a reply. With Hepsia, you will have everything in a single location and you can forget about having to log in and out of two or more platforms to solve a simple problem.