If you ever have any questions regarding the hosting service in general or you face a problem with your sites, you’ll need to touch base with the respective web hosting provider’s help desk support team. It may not matter how fast they’ll reply when you have a generic question, but an issue such as a messed up app update, for instance, may lead to your site becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. In case you offer services or goods online, any downtime will influence your website in a destructive way and you may lose existing or prospective customers. A lot of hosting providers, primarily resellers, reply to emails and support tickets within 24 hours, but in the digital sphere this is way too long, since customers will rarely come back to a website that is not working correctly for long spans of time.

One-Hour Response Guarantee in Website Hosting

Our guaranteed max reply time for any trouble ticket that you submit or any email that you write is only 1 hour, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or query may be, we’ll help you out straight away and will provide you with the necessary info to sort out any problem with your websites. The actual response time typically does not exceed 15-20 minutes, which goes to say that you can forget about waiting for hours and hours on end to get an issue resolved or even worse than that – waiting a whole day only to receive a reply that more info is necessary while nothing’s fixed. We’ll give you assistance in a timely fashion merely because we are aware of exactly how precious time can be in the dynamic Internet realm. The sixty-minute response guarantee is valid for any billing or technical inquiry that you might have in regards to our website hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care staff members will be at your disposal all the time and they will respond to any ticket that you open through the web hosting Control Panel within less than 60 minutes. The response time is guaranteed irrespective of whether you’ve got a general question in regard to your semi-dedicated server or you chance upon a certain difficulty and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 24 hours a day, 7 days a week to take care of any technical, general or billing issue. If you get in touch with us about anything that is within our capabilities, we will solve it before we get back to you, which goes to say that you won’t have to wait around for hours or even days while the problem continues. In case there is something that you have to do on your end, we’ll supply you with the necessary details – what workable solutions to try, what steps to take, etc.