A 99.9% Server Uptime
The advantage of setting up your very own website hosting system is that you don’t need to worry about compatibility issues – you configure a specific set of software tools in such a way as to work with a given set of hardware elements. The final outcome is something far more steady and dependable, because there are much less potential risks of failure. We’ve set up our cloud hosting platform using time–tested hardware elements coupled with a heavily modified version of SELinux so as to create a truly secure environment for all your websites.
That’s the reason why, with all our website hosting services packages we offer a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is important that you also set up your own network infrastructure. Because of this, we built a custom internal network in all our datacenters. Based on enterprise–level Juniper routers and switches, our internal network allows for extra–fast data transfer speeds and is fully redundant.
This way you will take advantage of a 99.9% network uptime in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, regardless of which hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not pleased with our web hosting services, or if you consider them inadequate, or if you decide that you should have a Linux VPS web hosting instead of a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control over your domains even if you close your hosting account with us.
24/7 Technical Support
We’ve punctiliously selected each individual member of our 24x7 support department to ensure that we can provide the very best tech support that you can get. Each of our technicians has many years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. And they’re available 24–7 – you’ll be able to call them at any time and they’ll reply as quickly as possible.
Their average ticket response time is below 20 minutes, whilst with other web hosting firms you have to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in under 1 hour.