Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • Every single assistance request you submit to us will be dealt with within maximum one hour. If your support ticket or email needs further assistance from an admin, we’ll forward it and leave a comment to let you know that your issue is being examined. If you make use of our Optional Managed Services package, any of the tasks included there will be executed at a time of your liking.

  • Top quality support service
  • A Top–Notch Help Desk Support Service

  • We will be available to you twenty–four–seven to respond to any enquiries that you may have regarding our Site Control Panel or any of the apps that we have installed for your convenience on the server. In case you also require support tackling server administration procedures, order our Optional Managed Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting services, plus installation and problem troubleshooting services.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server is fitted out with our free–of–cost Site Control Panel, which features a fully detailed knowledge base and a group of step–by–step video tutorials. Whenever you need assistance while working with the Site Control Panel, just press the Videos or Help buttons located in the top right corner.